New Podcast Episode Out!

The Role of Customer Reviews in Service Industries for HVAC and Plumbing

August 21, 2024

Join us on the Service Business Mastery show as we welcome Christopher Lollini, leader of Reputation Igniter!

Christopher shares his expertise on the power of customer reviews in the HVAC and plumbing industries. Learn how to leverage client feedback to enhance your online reputation and turn satisfied customers into vocal supporters. Don’t miss this insightful episode—tune in to boost your business’s growth and trust!

Podcast Highlights

  • 04:59 - Evolution of trades, struggle to learn marketing.

  • 06:39 - Rebranded company to focus on generating reviews.

  • 12:19 - Recent and frequent reviews are essential.

  • 04:58 - Encouraging feedback and easing homeowner fears.

  • 09:04 - Embrace positivity and genuine responses, avoid SEO.

  • 11:35 - Simplifying marketing jargon to avoid misunderstanding.

  • 03:18 - Encourage online reviews and customer engagement.

  • 08:38 - Ignore calls, prefer text, online booking important.

  • 10:11 - Maximize online presence and streamline communication.

  • 05:19 - Sears offers connection, but direct communication valued.

  • 08:56 - Sharing stories, tips, and professionalism for industry improvement.

  • 11:34 - Entrepreneurs find joy in focused work.

Join us now to explore the transformative power of customer reviews in the service industry! Learn how streamlining feedback processes and engaging with reviews can boost your online reputation and build lasting customer loyalty. Don’t miss this episode—tune in to discover how to turn feedback into a powerful tool for business growth!

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