Inside-Out Management

How Ken and Jake from Complete Comfort Heating, Air, and Plumbing are driving growth and success with strategic internal changes.

October 30, 2024

Today on Service Business Mastery…

OPTIMIZE INSIDE TO EXPAND OUTSIDE

Most business owners miss opportunities by solely focusing on external marketing rather than internal operations.

But that ultimately leaves you POWERLESS. It’s a difficult life believing that your success depends on what happens “out there.” When you finally focus on optimizing what happens inside your business, you’ll be amazed at the results that happen “outside.”

In this issue of the Service Business Mastery newsletter, you’ll discover:

📈 3 Tactics To Make Your Internal Operations Stronger

🧠 2 Big Ideas To Help You Think Better

🧐 1 Question To Ask Yourself (BE HONEST!…)

Let’s achieve mastery:

In partnership with:

This issue of 3-2-1 by Service Business Mastery is thanks to our partners at Lace. Maximize revenue from your HVAC/Plumbing phone calls with zero extra investment using Lace.

3 Tactics

1️⃣ Develop an in-house call center to enhance lead generation and improve accountability, ensuring better control of customer interactions.

2️⃣ Implement staggered employee shifts to guarantee 12-hour daily coverage, boosting service efficiency and responsiveness.

3️⃣ Conduct daily huddles to reflect on past performance and set focused goals, fostering continuous improvement without distractions from external pressures.

2 Big Ideas

🧠 Breaking through growth ceilings isn't just about more customers; it's optimizing internal processes to enhance efficiency and maximize existing resources.

🧠 Pricing according to the company vision rather than current competition elevates your business, providing the means to reinvest in growth and sustainability.

1 Question To Ask Yourself…

Is your business growth hindered by blame on external factors, or is there potential for internal process improvement and resource optimization?

3 Ways To Experience The Full Episode:

▶️ YouTube

📝 The Show Notes