How TICO booked 79% of after-hours calls

August 12, 2025

First things first, let’s blow your mind…

If you want to experience what it’s like to talk to an actual A.I. CSR, call this number and book a call with this A.I. voice CSR:

Now, a story about Free 2 Grow’s A.I. CSRs:

Before TICO HVAC made a change, they had the same problem as most service companies.

Too many calls came after hours. Too many went unanswered.

They brought in an AI voice CSR to handle overflow, after-hours, and weekend calls. It could check the customer’s history in the CRM, route calls, and send summaries to the right person.

In the first month, they booked 79% of those calls.

The owner put it simply: “It changed my business. I can focus on growth without worrying about missed calls.”

Their AI voice CSRs come from Free 2 Grow, a game-changing company that helps you book more calls without hiring more after-hours CSRs.

Free 2 Grow is also a proud sponsor of the Service Business Mastery Podcast. Give them a look, and schedule a demo today:

Tersh & Josh

Service Business Mastery