AI will replace your communication. Right?

Let's take a look:

February 05, 2026

Today’s episode in 50 words:

AI automates tasks but can't build trust or connection. Scott Stolze explains why communication is now the competitive advantage in home services. Learn how great leaders create psychological safety, ask better questions instead of giving answers, and build teams through empathy. Skills technology will never replace.

ARTIFICIAL INTELLIGENCE
AI will replace your communication. Right?…

Wrong.

AI can automate your scheduling. Write your emails. Handle your dispatching. Even answer customer calls.

But here's what it can't do: build trust with your team.

Scott Stolze joined Josh and Tersh on this week's Service Business Mastery Podcast to break down a reality most home service leaders are missing—as AI gets better at doing work, the competitive advantage shifts to leaders who are better at connecting with people.

Scott's insight? The businesses winning right now aren't just automating faster. They're doubling down on the one thing AI can't replicate: communication that creates psychological safety, trust, and real team performance.

In this episode, you'll hear:

  • Why asking better questions builds stronger teams than giving better answers

  • How "energetic permission" changes the way your people show up

  • The difference between efficiency and connection (and why you need both)

  • What most leaders get wrong about empathy in fast-paced service businesses

If you're scaling your team, dealing with turnover, or trying to build a culture where people actually speak up and solve problems… this episode will change how you think about leadership.

"I learned the most when I was no longer afraid of looking dumb or asking a stupid question. That's when I learned a ton because I asked questions about everything."

— Scott Stolze

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Talk soon,
Josh & Tersh